To give you the best possible experience, this site uses cookies. By clicking 'accept' or by using our site you agree to our use of cookies. To view our privacy policy, which tells you more about the cookies we use click the button below. If you do not agree with our privacy policy, please do not use this website and navigate away now.

Privacy Policy Accept Cookies

ArcEquine

FAQs

ArcEquine - please click on the questions below
ArcEquine - please click on the questions below>

ArcEquine - please click on the questions below

General

Are there any side effects?

Microcurrent therapy may cause a slight dehydrating effect. Please ensure that horses have access to fresh drinking water at all times when using the Device.

Can the Device be used instead of veterinary treatment?

The Device should be used in addition to, and not as a replacement for existing veterinary policies and practices. We recommend that the vet is consulted with prior to using the Device.

Conductive Gel Sensitivity

The AE Gel has been formulated to be water soluble, hypoallergenic and free from propylene glycol. Some horses can be hypersensitive to gels and we cannot guarantee that all horses will not have a sensitivity reaction to the gel. Should this occur, we recommend thoroughly washing the gel from the affected area and discontinuing use.

How quickly will I see results?

Due to the vast number of variables and individual differences, every horse will respond differently to microcurrent therapy. This is why we cannot provide any guarantees or suggest timescales. Users often experience a notable improvement with their horse within the first 6 weeks, with some experiencing improvements within a shorter period of time.

Skin Sensitivity

Whilst it is uncommon, some horses may develop a rub-type condition or a skin sensitivity reaction as a result of prolonged use. On rare occasions some horses may also experience minor hair loss or hair discolouration. To reduce the likelihood of this happening we make the following recommendations:
• Do not over tighten the strap. The carbon rubber pads, plus gel, are sensitive so very little pressure is required to maintain a good contact
• Remove the carbon rubber pads and clean the surface of the pad to remove any residue from the previous application, washing only the contact surface and drying thoroughly
• Do not use for more than 3 hours in any single session
• Remove the Leg Strap after use
• Do not use overnight
• Ensure that the Leg Strap or bandage does not cover or restrict any site of injury
• Alternate the leg that the device is used on daily

What conditions can the Device be used for?

The device aims to optimally increase the rate of ATP production to support pain management and tissue repair processes, and is widely used to support the treatment of numerous conditions.

What information should I know before using the ArcEquine Device (the “Device”) on my horse?

We always recommend that all users carefully read the user manual before using the Device and consult with their vet prior to use.

Technical

How long does the Device take to charge?

The Device should be charged fully before first use. It will take 4 hours for the Device to fully charge, and the lights will change from flashing red to flashing green to indicate that the charging is complete. When the delivery unit is fully charged it should be able to deliver up to ten 3-hour treatment sessions before it needs to be recharged

I am finding it difficult to establish a connection, what can I do?

Please allow a few seconds for a connection to be made, as it is not always instant. There are many factors that can contribute towards an intermittent connection.
• Please check that there is enough gel on the pads - if the conductive gel cannot penetrate through the hair to the skin, it won’t be able to establish a connection
• If your horse is particularly thick hair, you may need to clip their leg hair before using the Device
• Make sure the Device is charged
• Try different positions on the leg, but please ensure that you do not over tighten the leg strap
• Make sure that the lead from the leg strap is fully inserted into the bottom of the Device

What programmes should I use?

The Device has 4 programmes which aim to optimally increase the rate of ATP production which aims to support pain reduction and tissue repair.
Programme 1 – For One Week
Programme 2 – For Two Weeks
Programme 3 – For Three Weeks
Programme 4 – Maintenance Programme
Programme 4 can be used as a maintenance option and can be used as often as necessary. We would recommend using it at least 2 days per month in order to maintain any acquired benefits or improvements.

Usage

Can a magnetic rug be used at the same time as the Device?

We do not recommend using the Device and a magnetic rug at the same time, as the magnetic components may interfere with the delicate electronics within the Device.

Can I use the Device on a pregnant mare?

There is currently no evidence to support the safety of using microcurrent technology with pregnant mares. Therefore, we do not recommend it.

Can I use the Device on myself?

We cannot recommend that the ArcEquine Device is used on humans as it is not an FDA approved medical device for human use. Throughout Europe however, the Arc4Health and Arc4Sports have gained the necessary regulatory approval for human use and are certified as Class IIa medical devices, these devices are not currently available to purchase from within the US, however we are in the process of gaining FDA approval for the Arc4Health and Arc4sports

Can the Device be used more than once a day?

We are only able to recommend that it is used for one 3-hour treatment daily. Please note the following;
• Do not over tighten the elasticated straps. The carbon rubber pads are sensitive and only require a light pressure to maintain a good connectivity.
• When using the carbon rubber pads, ensure that the contact surface is clean and dry after every use.
• If conductive gel has been used ensure the area of the skin where the gel has been applied is gently washed and dried after every use.
• Do not use for more than 3 hours in any single session and remove after use.
• Do not leave on overnight.
• Ensure that the strap does not cover or restrict any injury.
• For each treatment alternate the position on the legs that the device is placed.

Do I have to use the conductive gel?

It is important to apply the AE Gel to the carbon rubber pads with every use. The gel becomes the conduit between the electrode (carbon rubber pad) and the skin which is required to establish good connectivity through the hair. Do not use any other gel in conjunction with the Device.

Does the delivery unit need to be removed at the end of each session?

We suggest that the ArcEquine is removed at the end of each 3-hour session or as soon as possible thereafter. Anything attached to the legs for long periods of time could irritate the skin and would increase the likelihood of unsupervised damage to the device.

Does the Device have to be attached to the affected part of the body?

Whilst there may be a localised benefit to wearing the device on the affected limb, microcurrent technology aims to work systemically so there is no requirement for specific placement of the device. We do not recommend the device to be touching or worn over the affected area as it is not necessary.

How do I know that the Device is working?

The green flashing light on the delivery unit will reassure you that the device is working correctly and that a good connection has been established.

How often should I use the device?

Each programme lasts for 3 hours and the device will automatically turn itself off at the end of each treatment. We recommend that you follow an initial 6-week treatment, completing one 3-hour programme daily in accordance with the manual.

Is it OK to use the Device when my horse has wet hair?

No. Please ensure that the hair is dry, and free from excess dirt or grease. Wet hair will affect the connectivity of the Device.

Where on the horse's leg should the leg strap be placed?

The strap should ideally be placed on the outside of lower leg, and around the cannon bone as it is the most practical placement to establish a good connection. We also recommend that the strap is alternated between legs each day and is not worn over the affected area.

Customer Care

Do you loan your devices out for individual trials and case studies?

Unfortunately, for a number of reasons we are unable to provide devices for loans and trials on an individual basis.

Do you offer any payment plans?

Unfortunately, we are unable to offer payment plans for any of our devices.

How do I register my device for the warranty?

You do not need to register your new device. Your device will automatically be registered from the date of purchase and is covered for 2 years in accordance with our terms and conditions of purchase. However, it is always advisable to keep a note of your order reference number to help us to identify your order for warranty purposes.

How long will it take for my device kit to arrive?

Delivery periods may vary from state to state across the USA but, subject to any delays caused by Events Outside Our Control or the Distributor’s control, delivery of the Goods should take no longer than 3 business days from the date of the Order to the date of delivery of the Goods to you.

If I purchase a device from my friend does the warranty still apply?

The warranty is transferable if you are able to provide us with the original purchase information from the seller you have purchased the device from e.g. proof of purchase, invoice or receipt. Without being able to trace the original purchase details we would be unable to establish whether the warranty still applies. The 2-year warranty period will run from the date of delivery of the Device to the original purchaser.

Product Care & Maintenance

How do I care for the carbon rubber pads?

Between each use of the Device, please make sure that you keep the carbon rubber pads clean and dry. The pads can be cleaned on the contact surface only by using a soft cloth and soapy water, before wiping with clean with water. Make sure the carbon rubber pads are completely dry before re-attaching to the leg strap.

My horse’s leg strap gets dirty, what can I do?

You can purchase a pack of Leg Strap liners. They are antibacterial, fully machine washable and tend to last up to 4 months. They come in a pack of 3 which is ideal as you can have one on the horse, one in the wash and one ready to go! Do not wash or submerge the leg strap in water as it contains an electrical component.